Systems Analyst III
Company Overview
At Spire, we believe energy exists to help people.
To enrich their lives, grow their businesses, advance their communities.
It s a simple idea, but one that s at the heart of our business.
We re dedicated to understanding our customers needs and goals to better serve them today and tomorrow.
That s why we re always looking for driven, collaborative people to join our team.
Because we believe that offering our customers the best service means bringing together the best people.
We value safety, inclusion, and integrity.
We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing:
a handshake at the front door.
We have 4 essential behaviors that show how the Spire culture comes to life:
Living Spire Behaviors
We Collaborate:
We reach across boundaries to connect with each other and deliver on our promises.
We put teamwork first, knowing that our collective energy makes us stronger.
We Care:
We create good memories by treating people how we want to be treated:
We are inclusive, respectful and kind.
We actively create a caring culture that feels like a handshake at the front door.
We Advance:
We are active learners who never stop looking for ways to innovate and improve ourselves, and our company.
We embrace ongoing development and process improvement with passion and tenacity.
We Have Perspective:
We strive to gain additional perspective about Spire s business and the ever-changing energy industry.
We know that every employee plays an important role in Spire s success, and we give our best to better understand how to help move the company forward.
Summary
Primary responsibility is managing, supporting, and maintaining System Center Configuration Manager (SCCM) to sustain its operational function for the desktop environment.
Additionally, responsible for supporting the PC/LAN Analyst team with development, research and determination of requirements for issue resolution, the guidance and selection of appropriate solutions, and the maintenance of projects and plans associated with recommended solutions.
The solutions will support specific software applications (including, but not limited to, Microsoft Office 365, VPN solutions, service and construction and maintenance software, customer billing application, iMap, GIS and others) and hardware (laptop, desktop and virtual machines).
Additionally, this role will support the deployment and management of corporate security applications and other management software relative to user needs.
These applications will primarily include Systems Center Configuration Manager and Microsoft Active Directory, a VPN solution for mobile devices, and a hardware and software inventory management solution.
Duties and Responsibilities
- Experience with desktop deployment automation architecture, design, migration, and troubleshooting
- Create, implement, deploy, and maintain images and operating system deployment (OSD) processes for enterprise workstations in a large corporate environment
- Utilize Microsoft PowerShell to automate routine procedures, complex application installations, and OSD
- Perform advanced troubleshooting and problem resolution, to include but not limited to, issues with site-to-site communication, application and package distribution, SCCM advanced client, and OSD
- Monitor SCCM application and OSD deployments in order to maintain high service availability
- Assess existing infrastructure to provide recommendations, and research and integrate new technologies to improve quality of service while reducing total cost of ownership
- Develop implementation strategies and deployment schedules and work on multiple projects simultaneously
- Create architectural diagrams, project plans, and presentations
- Maintain and develop new hardware standards for all end user devices
- Install and provide methods for installing computer applications to various model devices
- Gather, analyze and assess competitive intelligence and industry trends
- Identify (document and develop test plan) potential problems associated with the implementation of a project to ensure minimal disruption to operations
- Meet with end users to discuss, capture and identify direction on issues to develop best resolutions, testing required and deployment process
- Liaise between the end user, User Support team, Information Technology Services, and Information Security to ensure team objectives align with Company goals
- Support and assist the User Support team(s) with the requirements, analysis, design, testing, documentation
- Coordinate with junior/other System Analysts to build required training needs of the team projects to assure best possible option is utilized for each project and/or change (essential in assuring efficient and accurate direction of any programming development)
- Follow-up with the responsible parties on any requests for updates or upgrades as requirements change with the User Support team s processes (including close monitoring of the SysAid queue)
- Develop and provide governance for the maintenance and installation of software upgrades
Essential Characteristics and Competencies
- Ability to demonstrate the core and job category competencies:
customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality - Ability to lead by example in support of the Company s essential characteristics and values:
strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual s unique skills and perspectives - Project management or organizational skills preferred
- Ability to meet deadlines and solve problems quickly and efficiently
Required Education (certifications, licenses)
- Bachelor s degree in Information Technology, Computer Science, Business Information Systems or equivalent experience in Information Systems is required
- Comp TIA
Certification, preferred - Network
Certification, preferred - Microsoft Certified Professional (MCP) and MCSA Windows 7 or higher certification, highly desired
- Valid Driver s License
Required knowledge, skill and abilities
- Ten years or more experience in PC support role required, five of those in an Advanced Support role
- Four years or more experience in working with enterprise software systems:
deploying, maintaining, and troubleshooting - Five years, minimum, demonstrated and solid working knowledge in the following areas:
Windows Operating System (i.
e.
Windows 7 and 10); Microsoft Office 2016 and 365; SCCM (create operating system deployment task sequences, deploy software packages and applications); PowerShell scripting; Active Directory and Network fundamentals; systems interfaces - Proficiency in implementation, supporting, and monitoring of SCCM
- Proficiency in PowerShell preferred
- Self-motivated; ability to work independently
- Strong problem-solving skills.
Physical demands, environment and schedule
- Requires Normal Physical Stamina works in office and field environments and routinely requires lifting computer hardware weighing up to 25 lbs.
- Normal 40 Hours work week with participation in an on-call rotation, including normal work hours, after hours and on weekends
- Overtime and/or travel may be required
Competencies
We AdvanceWe CareWe CollaborateWe Have PerspectivePosting Requirements
The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Spire, Inc.
, and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.
We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws.
For more information, please view our Integrity and Inclusion pages of our career site.
Estimated Salary: $20 to $28 per hour based on qualifications.
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